- How does the rental process work?
- Where are you located? Do you have a showroom?
- Do you schedule evening or weekend appointments?
- Can you send out samples or swatches?
- Do you ship products nationwide? How much is shipping?
- How do we ship back your products after the event?
- Are there things you will not ship?
- Is there a minimum order?
- How far in advance should I place my order?
- What linens go best for my event?
- Do the chair covers come with sashes?
- How do I determine what size linens to use?
- What happens if we damage or lose something?
- Do you ever sell any of your products or are you strictly rental?
- Can I arrange for orders/payments outside of the website?
- Do you set up events? What is the charge for that?
- What day will I get my order? How long is a rental period?
- Can I pick up my order?
- Do you offer special packages for venues, caterers, florist. etc?
- What happens if I have a last minute change?
1. How does the rental process work?
Click Here to review our linen process summary. Ordering online is easy but should you need help, our team members will be there to help you along the way.
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2. Where are you located? Do you have a showroom?
We are located in Miami, FL – right off the Bird Road Exit off the Palmetto Expressway. Although this is our only location, we do ship nationwide via UPS.
We highly encourage you to visit our showroom. We'll actually do a mock table set-up for you so you can do more than visualize! (Bring your color swatch if you are looking to match a specific color.) Showroom visits are by appointment only. By scheduling an appointment, you can be sure that our staff will be available to show you various rental options and to answer all of your questions.
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3. Do you schedule evening or weekend appointments?
We are usually setting up events during those times, but exceptions can be made. We often suggest that if a lunch hour appointment isn’t possible, take an afternoon off from work and schedule a series of vendor appointments to make the most use of a vacation day.
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4. Can you send out samples or swatches?
We are happy to send out swatches and samples. Swatches are mailed free of charge. We will only charge you for the shipping. Please contact one of our representatives if you would like to request a sample.
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5. Do you ship products nationwide? How much is shipping?
We ship via UPS and the cost depends on delivery location and weight. You can gWe do not know the exact shipping cost of any order until it is packed and weighed for shipping; however, we can get you a shipping quote for proposal purposes.
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6. How do we ship back your products after the event?
When we ship your products to you, we enclose pre-paid return shipping labels. After your event, re-pack the used linens into the laundry bag that we provided for your dirty laundry. The return-shipping label is already attached to the duffel bag. Take the bag to a location where UPS picks up. Many times, that will be at the location where you had your event. Otherwise, use the nearest UPS Store. We ask that you ship our products back to us on the first business day after your event. Should the linens not be sent back by that date, depending on when we receive it back, you can incur additional rental charges.
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7. Are there things you will not ship?
Yes, we can not ship any of our chairs or glass charger plates.
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8. Is there a minimum order?
There is no minimum size order. In most cases you can order just what you need. However, we do have a minimum of $100.00 order for us to deliver your order in the Miami/Ft.Lauderdale area.
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9. How far in advance should I place my order?
We operate on a first come, first served basis so the sooner you place your order the better. We have a large inventory and are usually able to fill last minute orders, but if there is a specific linen or chair cover you want to be sure to get, you’ll want to get the order placed and confirmed as soon as you know what you need.
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10. What linens go best for my event?
Our team can help you decide what color combinations work well and what sizes would look right. Floor length linens are standard for formal events such as wedding receptions and corporate dinners. They also hide the legs of rental tables, which can be less than attractive. Lap length linens are fine for luncheons, birthday parties, and other casual affairs. Contact Us
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11. Do the chair covers come with sashes?
Standard chair covers do not include sashes, but we have a large variety of sashes available for rent (please inquire for colors/fabrics).
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12. How do I determine what size linens to use?
First, you need to know the dimensions of the tables you will be using. Most standard tables are 30” high. For a round table, take the diameter of the table and add 60” (for the drop on both sides). Example: If your table is a standard 72” diameter, use a 132” round tablecloth to go to the floor, or use a 108” round tablecloth for lap length (overlay).
For more specific information see our Size Selection Chart or feel free to consult with our team.
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13. What happens if we damage or lose something?
Don’t worry about any food related stains. Our laundry can get all of that out. Please be careful with candles. We will charge you replacement costs for linens returned with burn-holes or rips. Be sure to count your rental items before you send them back to us. We charge replacement costs for missing items. Please note that mildew will almost always destroy a linen and you will incur replacement charges for products returned with mildew. Mildew grows rapidly in damp warm sealed environments such as a plastic bag. If they are wet, please allow damp linens to dry before packing them back to us. Call us first if you have any concerns, we are here to minimize any damages that could occur.
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14. Do you ever sell any of your products or are you strictly rental?
We are strictly rental only. Our unique product selection is one reason why we stand above other rental companies and as such, we do not disclose our sources.
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15. Can I arrange for my order/payments to be taken outside of Contempo's online shopping system?
Yes, many customers prefer to place their orders via telephone, fax or email. We can generate quotes, reservations and invoices. Clients may also opt to send us payments and deposits via mail or wire T/T. If you would prefer to handle any transactions outside our website, please Contact Us
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16. Do you set up events? What is the charge for that?
We do offer labor to set up your event. The cost for set up can vary depending on location, floor and requirement. However, we only provide labor in the Miami/Ft,Lauderdale area.
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17. What day will I get my order? How long is a rental period?
In general, we ship/deliver so that your rental items arrive 2 business day before your event. We request that you arrange for the return to be in the UPS system on the first business day after your event. For events in the Miami/Ft.Lauderdale area, we will schedule our drivers to pick up orders that we delivered on the date specified on your order. As many events take place on Saturday, we typically deliver on Friday and pick up on Monday.
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18. Can I pick up my order?
If you live in the South Florida area and prefer to pick up your order and avoid shipping charges, you may do so during our regular business hours. M-F 9AM to 5PM.
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19. Do you offer special packages for venues, caterers, florist. etc?
Contempo caters to many hotel chains, venues, caterers, florist and event coordinators. We do have packages and pricing discounts specifically tailored to repeat clients who reach certain monthly limits and meet our B2B criteria. Please contact one of representatives so that we can review your requirement and create a custom program for your business.
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20. What happens if I have a last minute change?
We always recommend you account for extras so that you can be prepared in the event you have last minute additions. However, we will strive to accommodate any changes you have up until your event. So if the Friday morning before the event you realize you need something else, please call us so that we can look at all possible options to deliver your items in time.
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